Using a five-star scale, nearly one million flights were rated by passengers across more than 600 airlines from around the world. Passengers were also given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.
APEX is one of the world’s largest international airline associations and serves to strengthen the worldwide airline industry by setting key airline standards and highlighting well-deserved recognition across the airline industry. The APEX Official Airline Ratings™ are independently certified by a professional external auditing company.
Commenting on this latest award, Ms. Margaret Phelan, Vice-President Inflight Services said, “We are honoured to receive this prestigious award and be amongst major international airlines awarded Five Stars, the highest rated tier. Air Astana is continuously upgrading its onboard passenger experience to provide the very highest quality of service. We deeply appreciate all those passengers who gave us their vote.”